Manufacturing civility

 Facebook’s task is unenviable. Two billion people, all yammering on about everything in the world — and hidden in that unending torrent are hidden an unknown number of abhorrent, hateful utterances better off unuttered. But the method Facebook has applied to this problem, a tangled system of

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Free choice must be free

 It is time to have a serious conversation about the limits of choice architecture online. We should acknowledge legitimate business interests alongside the long-established practice of choice architecture. At the same time, we should put restrictions in place to prohibit the use of nudges when they act

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