How to Use Facebook Messenger for Social Customer Service

How to Use Facebook Messenger for Social Customer Service

Want to provide better customer service on Facebook? Wondering how Facebook Messenger can help? In this article, you’ll discover how to use Facebook Messenger as a valuable social customer care tool. Why Messenger for the Front Lines of Customer Care? According to USA Today, Facebook views Messenger

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Snapchat’s Foursquare and Factual partnerships double geofilter usage

 Borrowed location databases are paying off big time for Snapchat. They allow users to turn any nearby landmark or business into a stylized geofilter that they can overlay on their photos and videos. Before Snapchat partnered with location data providers Foursquare and Factual, only a few popular

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New Instagram and Messenger Ad Features, and LinkedIn Native Video

New Instagram and Messenger Ad Features, and LinkedIn Native Video

Welcome to this week’s edition of the Social Media Marketing Talk Show, a news show for marketers who want to stay on the leading edge of social media. On this week’s Social Media Marketing Talk Show with Michael Stelzner, we explore new Instagram and Messenger ad options

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Facebook tests a GIF maker on iOS

 Facebook confirmed it has begun testing a new GIF maker in the camera feature of the main Facebook mobile application. The feature, which is available with the tap of a button at the top of the screen, lets you shoot footage that you can then save in

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Uber acqui-hires social app studio Swipe Labs

 Why would Uber buy a team that builds Snapchat competitors? To make its driver app feel more human. Uber has acqui-hired Swipe Labs, the social product studio run by Marwan Roushdy. He and a selection of engineers from the dozen-person startup will join Uber to work on

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Facebook’s new “Explore Feed” makes its way to the app’s main navigation

 Earlier this year, Facebook was spotted testing a new type of News Feed – one that designed to help you discover content across the social network, beyond posts from friends and Pages you already follow. During tests, the feed was available through the Facebook app underneath a

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Video Authenticity: How to Perform On-Camera

Video Authenticity: How to Perform On-Camera

Do you want to connect with your audience via video? Looking for tips to convey confidence and authority? To explore how to improve your on-camera performance, I interview David H. Lawrence XVII. More About This Show The Social Media Marketing podcast is an on-demand talk radio show

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WordPress.com gives you more options to share your posts on social networks

 WordPress.com is slowly but surely replacing all those clunky social sharing plugins that you use. With today’s update, you can now schedule tweets, Facebook posts or LinkedIn updates in WordPress.com’s admin interface. WordPress.com has had social sharing features for years, but it used to be very basic.

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There is no hacker called ‘Jayden K. Smith’

 As a public service I’m putting up this post so when your parents message you with a warning about a hacker named “Jayden K. Smith” who “has the system connected to your Facebook account” you can easily retort with a well-argued piece of journalism. The Jayden K.

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