Why and how chatbots will dominate social media

robot-customer-service Since the early 2000s, brands have experimented with social media platforms to communicate with customers and prospects — first through weblogs, then eventually through social networks like Facebook and Twitter. Although the capabilities and sophistication have continued to evolve, social media has remained a platform to facilitate human-to-human communication. Then the robots moved in. Read More
Source: Tech Crunch Social

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