Will Facebook be your next call center operator?

robot-customer-service How would you describe Facebook? Historically, it’s been the social hub of billions of users looking to stay connected with friends and family. Yet in recent years, it’s become more difficult to describe Facebook in a few words — it’s a place for businesses to share info with consumers, advertisers to market to target audiences, media to deliver news and a place to… Read More
Source: Tech Crunch Social

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